Privacy Policy

Compliance House is strongly committed to protecting personal data. This privacy statement describes why and how we collect and use personal data and provides information about individuals’ rights. It applies to personal data provided to us, both by individuals themselves or by others. We may use personal data provided to us for any of the purposes described in this privacy statement or as otherwise stated at the point of collection.

How we collect your personal data

Personal data, or personal information means any information about an individual, from which that person can be identified. We collect personal data, or personal information, directly from you, for example when you:

• Visit our website and complete a form
• Contact us to enquire about us or our services etc.
• Engage with one of our marketing emails
• Subscribe to our services
• Liaise with us to provide services

We may, also, obtain information about you from publicly available sources and collect website usage information using cookies.

The personal data we collect

The different types of personal data we may collect about you could include:

• Identification Data: It includes your title, full name and maiden name if applicable, date of birth, sex, marital status, passport, driving licence data or other identity card;
• Contact Data: It includes email address, telephone numbers and home address;
• Financial Data: It includes bank account details and related information;
• Services Data: It includes details about payments to and from you and other details services we are providing to you.

How information is used

We may use your information in the following ways:

• To provide compliance advice and to answer your specific queries;
• Carry out our obligations arising from any contracts entered into by you and us;
• To fulfil our legal and regulatory obligations;
• Seek your views or comments on the services we provide;
• Notify you of changes to our services;
• Send you communications which you have requested and that may be of interest;
• For marketing purposes, you are free to opt out of at any time;
• For other legitimate business purposes.

If you wish to change how we use your data, you’ll find details in the ‘Your Rights’ section below. Remember, if you choose not to share your personal data with us, or refuse certain contact permissions, we might not be able to provide some services you’ve asked for.

Retention period for using your personal data

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, regulatory or reporting requirements. To determine the appropriate retention period for personal data, we consider:

• the amount, nature, and sensitivity of the data;
• the potential risk of harm from unauthorised use or disclosure of the data;
• the purposes for which we process the data; and
• the applicable legal requirements.

Personal data will generally not be held for more than five years after the end of the relationship/appointment, unless otherwise prescribed by law or regulation.

How we share your information

We do not sell or distribute your personal data for commercial gain. We may process your personal data without your knowledge where this is required or permitted by law.

We may have to share your personal data with

• Trusted third party service providers;
• Our regulatory bodies;
• Our mutual clients, whom you have given permission for us to share your data with;
• Third parties to whom we may sell or merge our businesses or assets.

All our third party service providers are required to take appropriate security measures to protect your personal information in line with our policies. We work closely with them to ensure that your privacy is respected at all times. We only permit them to process your personal information for specified purposes and in accordance with our instructions.

Where your data may be processed

Sometimes we will need to share your personal data with firms that provide support services to Compliance House and who are outside the United Kingdom. Any transfer of your personal data will follow applicable laws and we will treat the information under the guiding principles of this Privacy Notice.

Cookies

Like many websites, our websites uses cookies. Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. The data we collected is aggregated in its nature and is not specific to any one visitor. This helps us to improve our website and deliver a better service.

You can set your browser not to accept cookies and the websites below, tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result. For further information about cookies visit 

• www.aboutcookies.org 
• www.allaboutcookies.org.

Links to other websites

Our website may contain links to other websites. This Privacy Policy only applies to our websites so when you link to other websites you should read their privacy policies. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

Your rights

Whenever we process data we will ensure that we always keep your personal data rights in high regard and take account of these rights. You have the right to object to this processing if you wish, by contacting us. Please bear in mind that if you object this it may affect our ability to carry out tasks for your benefit.

We want to make sure that your personal information is accurate and up to date. You have the right to request a copy of the information that we hold about you. You may ask us to correct or remove information you think is inaccurate.

If you would like a copy of some or all your personal information, please contact us. If you are not satisfied with our response or believe that we are not processing your personal data in accordance with the law, you can complain to the Information Commissioner’s Office (ICO).

Security measures in place

When you give us personal information, we take steps to ensure that it’s treated securely. Policies and procedures are in place to safeguard it from loss, misuse and improper disclosure. We, also, have procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so. Any information submitted using website forms is encrypted and protected with 128 Bit encryption on SSL. When you are on a secure page, a lock icon will appear at the top of web browsers.